Customer FAQ for the NanoKard App

If you have any questions regarding the NanoKard App contact the NanoKard support team directly at support@nanokard.com or 888-227-4188.

You can download the NanoKard App on any Apple and Android device. To download the app from the App Store or the Android App, you can visit nanokard.com/download-app.

Note: To download the Android version of the NanoKard App, you'll need to use the Android Package Kit (APK) file format.

You'll be ready to make a transaction in just a few minutes. The entire process, which includes downloading the NanoKard App, creating an account, adding a debit or credit card, and loading funds onto your NanoKard, was designed with efficiency in mind.

To create your NanoKard account, download the NanoKard App on your Apple or Android device. To download the app, you can visit nanokard.com/download-app. 

Here are 3 ways you can add a payment method:

When you create your account	From your wallet	When loading your NanoKard
Add your first debit or credit card when creating your NanoKard account.	Press on your profile circle in the upper left corner of the app dashboard to navigate to your account page. Press on Payment methods within your account settings under User details. Then press on the + icon located at the top right corner and follow the prompted instructions.	Your default payment method will appear at the bottom of the page. Press on Payment method to view all added payment methods. Another menu will appear at the bottom with all the payment methods. To add a new one, press on the Add payment method button.

All major US credit and debit cards are accepted to load your NanoKard balance.

You can view your NanoKard credit and debit card loading fees within your NanoKard app. Here's how:

1. From your NanoKard wallet dashboard, press on the top left profile circle (which has your initials or profile picture on it) to go to your Account overview page.
2. In the User Details section, press the Fees & limits link to view your NanoKard credit and debit loading fees and limits.

Loading fee amounts are also visible in each ‌transaction's details. Here's how you can see the charged fee amount when you’ve loaded your NanoKard balance:

1. On your NanoKard wallet dashboard, you can view your recent transactions. At the bottom of this list, you'll find the View all transactions button, which will take you to a complete history of all your transactions.
2. You can either search for the transaction or filter your list of transactions for the transaction type: Purchase credit.
3. Press on the Purchase Credit transaction to view the details of the transaction. Within the transaction details, you'll be able to find the transaction's Fee amount.

Note: Purchase credit transaction types are transactions where you’ve loaded funds to your NanoKard balance.

To retrieve your NanoKard account ID:

1. Log into your NanoKard app.
2. From your wallet dashboard, press on the top left profile circle to navigate to your account overview page.
3. On your account overview page, your account ID should be listed at the top of the page right under your name and will consist of 5 numbers.

How to retrieve your registered NanoKard email address:

1. From the login screen, press the Retrieve email button.
2. Follow the steps to verify your account information so we can find your account to provide the email associated with your account.

If you forget your NanoKard password, you can reset your password. Here’s how:

1. From the login screen, press the Forgot password button.
2. Follow the steps to verify your account information to create a new password.

To reset your PIN code:

1. Log into your NanoKard app.
2. From the wallet dashboard, press on the top left icon (which displays either your initials or profile picture) to go to your account overview page.
3. Under the Security section, press the Reset PIN code button.
4. Follow the instructions to reset your PIN code.

To change your time zone and currency preferences:

1. Open your NanoKard app.
2. Press the top left icon with your initials to go to the Account Overview page.
3. Select Preferences.
4. Here, you can adjust your time zone and currency preferences.

To change your NanoKard account password:

1. Open the NanoKard app.
2. Press on the top left icon with your initials.
3. This will take you to the Account Overview page.
4. Scroll down and select Change password.
5. Follow the instructions to change your password.

Yes, you have the option to tip from preset amounts of 10%, 15%, 20%, or you can enter a custom amount of your choice.

Once you load funds onto your NanoKard App, the transaction will appear as "Nanokard Sturbridge MAUS Tran Date/Time: {date} + {time}" on your financial statement.

Note: After you make a payment using the QR code feature in your NanoKard App, you can view the transaction details. This includes information like the price breakdown (including any tips) and the merchant's name.

Yes, you can add up to 4 debit cards and 4 credit cards to your NanoKard payment methods.